Frequently asked questions
Office & Appointments
Practical details about visiting our Edmonton office, including hours, parking and transit, accessibility, the languages we speak, and how phone and video meetings work.
Our Edmonton office is open Monday to Friday from 9:00 AM to 5:30 PM, and we are closed on weekends and statutory holidays. Appointments outside those hours can sometimes be arranged for clients who cannot attend during the workday, particularly for telephone or video meetings. If you call outside business hours, leave your name, number, and a short description of your matter, and we will return your call.
Our office is at 9360 34 Ave, Edmonton, Alberta T6E 5X8. We serve clients throughout the capital region, including St. Albert, Sherwood Park, Leduc, Spruce Grove, Fort Saskatchewan, Stony Plain, and Beaumont. When your appointment is booked, our staff can confirm building access details and the best way to reach us that day. Call the office any time if you need directions again, or use the map on our Contact page.
Yes. Our staff will explain the parking options nearest the office when your appointment is confirmed, including where to find visitor stalls and what street parking is typically like at that time of day. Edmonton winters can make travel slow, so allow extra time during snowfall and check road conditions before you leave. If you are running late, call reception and we will make the best use of the remaining time.
Yes. The office is reachable on Edmonton Transit Service bus routes, and our staff can tell you the closest stop and the most convenient LRT connection when you book. Plan for transfer times, especially in winter and outside peak hours. If travelling to the office is difficult for you, ask about a telephone or video consultation instead, since most first meetings can be handled remotely without any loss of quality.
Tell us about your accessibility needs when you book and we will make arrangements. That can include confirming step free access and washroom availability, allowing extra time, meeting in a room that suits you better, or holding the meeting by telephone or video so you do not have to travel at all. If you use a support person, a service animal, or a mobility device, simply let reception know in advance.
Yes. We hold consultations and ongoing meetings by telephone and video for clients across Alberta, and many matters can be run almost entirely this way. Documents can be sent and returned electronically, and remote appearances are now common in Alberta courts and tribunals. Some steps still call for an in person visit, such as signing a will or having certain documents witnessed, and we will tell you in advance when that applies.
We serve clients in English, Punjabi, and Hindi. Being able to discuss a legal problem in the language you are most comfortable in matters, because small details often decide a case and you should never feel you are guessing at what your lawyer means. Let reception know your preference when you book so we can schedule accordingly. If you need another language, tell us and we will discuss arranging an interpreter.
Call the office as early as you can. Advance notice lets us offer the time to another client and lets us find you a new slot sooner, which matters most when your file has a deadline or an upcoming court date. If something urgent comes up on the day of the appointment, still call and tell us, because a short telephone consultation may be possible even when you cannot make it in.
Bring photo identification and every document that relates to your matter, including anything received from a court, another lawyer, an insurer, the police, or a government office. A written list of your questions helps, as does a short timeline of events with dates. If you have already gathered records or made notes, bring the originals where you can, and we will make copies and return the originals to you.
You are welcome to bring someone for support, and many clients do. Keep in mind that having a third party present while legal advice is given can affect solicitor client privilege, so we may ask that part of the meeting take place with you alone. If the person is helping with language, transportation, or a health need, tell reception in advance so we can plan the meeting around it.
These answers provide general information about Alberta and Canadian law. They are not legal advice and do not create a solicitor-client relationship. Every matter depends on its own facts.
Ready to discuss your case?
Tell us what you are dealing with. We will explain how Alberta law applies to your situation, outline realistic options, and set out fees before you commit to anything.